News/Events
News Feature
Witness Systems Launches Industry's First End-to-End Workforce Optimization Solution
April 4, 2005
Witness Systems (WITS), a leading global provider of workforce optimization software and services, unveiled today the contact center industry's first end-to-end solution for optimizing workforce performance. The solution breaks new ground for companies striving to manage their personnel effectively, as well as capitalize on the valuable information captured through customer interactions, by leveraging the pre-packaged software and services from Witness Systems. Read More
Do-Not-Call Registry Works in Witness Systems' Favor: Its Products Help Call Centers
Investor's Business Daily, March 22, 2005
Harried call center managers these days might be asking their bosses, "Can I Get A Witness (Systems)?. Witness Systems makes software to monitor calls, spot trends and train call center agents. It helps companies analyze calls between their customers and call cener agents, to imporve service and sales. The need for such a service got a big boost two years ago, when the telemarketing industry was shaken up by enactment of the National Do Not Call Registry. Read More
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Upcoming Events
3rd Wave and its partners sponsor events throughout the year.
March 6, 2008
The Transition to VoIP: Five Business Signs that Indicate it’s Time
It may be time to change the look of your business communication landscape, but how do you know when your organization is ready for VoIP? Join us for this hour-long webinar as we explore the five signs that indicate it’s time.
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Feb 26, 2008
Webinar: Five Key Considerations for Voice messaging Upgrades
This eSeminar explores new developments in voice messaging and five key considerations for planning a migration to a new system. Join us for this interactive event for insight and real-world examples.
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Feb 28, 2008
Webinar: Integrated contact center communications
Join us for a free webinar to learn how your contact center can improve productivity and service by adopting a single, all-in-one fully integrated solution that addresses these problems found in most contact centers today.
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Newsletter
We regularly publish "The Wave", a newsletter filled with news and views to help you keep abreast of industry trends, applications, and best practices in Business Communications and Contact Center management.
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Business Communications News and Views
This newsletter is a source of practical information and useful advice for those who work in the rapidly changing world of Business Communications. IP telephony, converged networks, wireless, and other new technologies are rapidly changing what's possible. New business applications are now available for your messaging environment, your network, and your communications systems.
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Contact Center News and Views
This newsletter is a forum for those who work in the Contact Center environment. Performance Management, Call Routing, Best Practices, and maintenance are among the topics we track and tackle. In every issue we share with you how your peers are dealing with today's business and technical challenges.
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