VoiceMail in eMail
If every employee could access their messages—both email and voicemail—in once place, would your organization be more productive? Those who do say emphatically “Yes!”. Yet there are still many who don't have this convenience. Why not?
In this issue we examine the value of voicemail in email and ten reasons why that is where it belongs. We include quick examples of organizations that have achieved the value. New technologies make it easier than ever for you to achieve this value as well.
10 Reasons Why Voicemail Belongs in e-Mail
By Ben Crown
President, Mutare Software
Messaging was simple once; a designated person (receptionist, assistant, etc) recorded the message on a small notepad and organized messages for review. Then came voicemail, all but replacing the ”human messaging system”. Messages could be more detailed and complete, but were no longer organized, sorted and prioritized by an experienced assistant. Complicating matters, messages began to arrive in email as well, and fax transmissions remained important. Messaging was no longer simple, and many senior executives assigned ‘gatekeepers' to screen calls and review messages of all kinds. Everyone else had to fend for themselves.
Fortunately there is a way to tie messages together again and improve the process of checking them. Instead of checking three mailboxes, users can now check one—the email in-box. The technology for this is called Unified Messaging and there are many benefits.
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EVM Video
This quick video clip provides an overview of how Unified Messaging works. See how mobile users can receive notifications and actual voicemail delivery.
Watch video >>
Success Story: DSCP
Defense Supply Center Philadelphia , part of the Defense Logistics Agency, installed Mutare's EVM for Octel in January 2003. EVM for Octel solved two major problems: notification of messages and archiving of specific messages. evmNotify allowed users without message waiting indicators to be notified of new messages, and traveling employees with Blackberries were instantly notified while on the road. evmForward allowed important messages for counsel and managers to be sent to their email.
Success Story: MD Buyline
Dallas-based MD Buyline is the premier information resource for healthcare products, services, and technology. More than 3,000 member hospitals from around the world depend on MD Buyline to share ideas and gain guidance for their technology and product purchases. It is no surprise that a company whose product is information would seek the best system possible to support its own internal communication needs.
Success Story: MD Buyline
Though the use of EVM is voluntary for MD Buyline employees, most have jumped at the chance to integrate their voice, fax and email messaging activities. Remote users are especially enthusiastic about the caller notification feature. Employees on the road or telecommuting no longer have to call in repeatedly to check their messages. With the evmNotify feature, a "message waiting" notice with the caller's ID is automatically sent to their selected cell phone. The voice message can then be accessed via phone or through any web-accessible PC at the user's convenience.
Mobile workforce tapping unified messaging systems
Unified messaging products are designed to streamline the way users manage their phone, fax and e-mail messages. With unified messaging, users can open, sort and archive voice mail messages from their e-mail interfaces, for example, or listen to e-mail messages from telephones.
Products have been available for more than a decade, but adoption of unified messaging technology has been slow. That's starting to change, particularly as more employees spend more time working away from the office, either on the road or from home.
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Firms Must Learn to Manage Multiple Messaging Formats
Call it messaging, multiplied. As the number of modes of delivering messages increases to include e-mail, IM, VoIP, text messaging and voicemail, so do the volumes and different types of messages that companies must manage. This high volume of messaging multiplied is challenging corporate IT departments which are getting hit from a massive influx of messages that not only pose security risks, but also create a strain on system resources and reduce productivity in the workplace.
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Brochure: EVM for Octel / Intuity / Modular Messaging
Read how you can add Unified Messaging to your Octel, Intuity and Modular Messaging systems. Features include notification to mobile devices and delivery of voicemail to the email inbox.
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Unified Messaging In The Next Generation
Unified messaging has always been one of those technologies that had a bright future ahead of it. The problem was, that future never seemed to get any closer. In the TDM world, the integration of voice mail and email was expensive and complicated, with an uncertain payoff.
But now that the industry is in the midst of a major transition to IP-telephony, many enterprises are revisiting the idea of unified messaging. The same advantages of end user productivity remain key drivers, but there are other reasons for the renewed focus. The natural replacement cycle is dictating that messaging systems are about due for an upgrade, and as IP-telephony applications start to roll out, enterprises are thinking about their communications systems differently. They know that in a world of converged voice, data and video, end users will expect to be able to move freely and seamlessly among the different media, both when it comes to real-time communications, and also in the non-real-time world of messaging.
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Octel Tip #23: Interpreting a “Delayed” Message CDR
In Tips 21 and 22, we discussed Call Detail Reports in General and how to request a Call Detail Report (CDR). In this tip, we will discuss and demonstrate how to analyze the results of a request for CDR and a “delayed” message claim. This is probably the most controversial claim that you will research.
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