Partners
3rd Wave is proud to build our solutions on platforms from the following technology partners:
Avaya Communication
 Formerly the Enterprise Networks Group of Lucent Technologies. Avaya is a leading provider of communications systems and software for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya is a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya's broad customer base includes approximately 78% of the Fortune 500 companies. In fiscal 1999, we had revenue of approximately $8.3 billion and net income of approximately $300 million.
Blue Pumpkin
 Blue Pumpkin is the only workforce optimization vendor that can deliver both the science and the art required to optimize the performance of a company's most valuable asset - its people. Addressing critical business challenges with both innovative technology - the science - and best-practices professional services - the art - we help our customers align performance measurements with business goals, develop strategic staffing plans, deploy resources, evaluate the results, and implement on-going improvements. Blue Pumpkin solutions deliver proven value to more than 1,000 organizations worldwide such as AOL Time Warner, AT&T, eBay, E*TRADE, Federal Express, JetBlue, Mercedes-Benz and Visa.
Interactive Intelligence
 With a worldwide customer base of more than 500 companies, Interactive Intelligence, Inc. (NASDAQ: ININ) is considered a leading developer of multi-channel customer interaction management software that automates virtually every aspect of business communications. The company develops and markets the Customer Interaction Center (CIC) for contact centers, the Enterprise Interaction Center® (EIC) for e-businesses and enterprises, and the Service Interaction Center (SIC) for ISPs, ASPs, CLECs, and other service providers. The Interactive Intelligence product line is based on an open, unified Windows NT/2000-based communications platform designed as an alternative to expensive and complex CTI solutions. Interactive Intelligence is headquartered in Indianapolis with European headquarters in France and Asia Pacific headquarters in Japan. The company was founded in 1994 and has received numerous accolades, including Microsoft's 1998 Fastest Growing Independent Software Vendor's (ISV's) Award and Red Herring's Top 100 Technology IPOs of 1999.
Mutare Software
 Mutare Software is the leading developer of OctelDesigner application solutions and the only Premier Member of the DeveloperConnection Program for the Octel platform. In 1989, Mutare wrote the first software application for the VMX/Octel/ Lucent/Avaya platform. Now, more than ten years later, Mutare continues its leadership by delivering hundreds of advanced software applications including mobilePathT, the best selling Designer application to date.
ScanSoft
 ScanSoft offers Advanced Network Technologies through Automatic Speech Recognition (ASR), Text-To-Speech (TTS), and Speaker Verification solutions to leading corporations, telecommunications providers, and government organizations worldwide. Through the power of ScanSoft's speech recognition products and related technologies, the human voice is all a person needs to access instant information and conduct transactions from any landline or wireless phone, car or other handheld device. Around the world, customer service innovators are realizing returns on ScanSoft applications that consistently delight and serve customers 24 hours a day.
 Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction recording, performance analysis and e-learning management applications, the browser-based eQuality(R) solution is designed to enhance the quality of customer contacts across multiple communications media, including the telephone, e-mail and Web. The closed-loop suite enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty - all by sharing captured customer and business intelligence throughout the entire organization. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment..
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