Solutions
At 3rd Wave Solutions, we design and deliver solutions that match the needs of our customers. Typically, these customers have a communications problem that is keeping them from achieving the level of profit, customer satisfaction, and decision-making they need. We focus on solving the underlying problem by designing solutions built around our two primary business practices: Business Communications Solutions and Contact Center Solutions.
Within these practices, we have complemented our expertise with "best-of-breed" technology partnerships to deliver the best solutions to our customers. Key technologies include:
Business Communications |
Contact Center
Solutions |
- Modular messaging
- Mobile communications
- IP Telephony
- Voice-over IP
- Converged networks
- Converged communications
-
Unified communication
- Call processing
- Voice messaging
- Fax messaging
- Unified messaging
- Email management
- Automated attendants
- Network assessment and design
- Octel, Inuity, VMX
|
- Computer telephony
- Speech recognition
- Web and email interaction management
- Interactive voice response
- Fax management and workflow
- End-to-end reporting
- Workforce management
- Workforce optimization
- Analytics and scorecards
- Predictive dialing
- Call recording and management
- Automation and self-service
|
Our solutions are designed for each customer, incorporating key technologies and taking into consideration the customer's unique processes and objectives. By working closely with our customers, we are able to deliver solutions that meet their individual needs.
Business Communications Solutions
 There is great opportunity in the emergence of the virtual enterprise - an organization bound together by common purpose rather than brick and mortar. Now people can communicate anytime, anywhere, and any way that they want. Mobile workers are empowered with all sorts of devices, including mobile phones, fax machines, laptops, pdas, and pagers. These devices have solved many problems, but have introduced a few of their own. How can a salesperson check email while driving? How can a traveling consultant return a call if no number was left? 3rd Wave Solutions has many years of experience in solving exactly these kinds of problems, helping organizations minimize downtime. At the same time, 3rd Wave can help improve the customer experience, by making more calls connect the first time and enabling greater responsiveness.
More info >>
Contact Center Solutions
 As recently as six years ago, the sole responsibility of the call center was to answer the phone. This purely reactive strategy was quite simple to manage by today's standards; increased demand was met by adding more lines and more people. Always concerned with cost containment and improved service, companies added many islands of technology in the intervening years. These included ACD, quality/monitoring, IVR, CTI, and the Internet, which has hastened the migration of call centers to contact centers.
 These centers are now scrambling to integrate disparate systems and are experiencing extreme pressure to deliver on the promise of being the hub for all customer-facing communications. 3rd Wave Solutions is ideally positioned to assist contact centers in this transformation, given its many years of experience in designing, delivering and maintaining communications systems.
More info >> |
